Privacy Policy

This Privacy Policy explains how Bravo London collects, uses, stores, protects and shares personal information.

It applies to personal information processed by Bravo London or on behalf of Bravo London. It does not apply to third-party websites that may be linked from our website.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Bravo London may collect the following personal information:

• Name
• Address
• Email address
• Telephone number
• Postcode
• Preferences and interests
• Information relevant to enquiries, surveys, quotations, orders and offers
• IP address
• Website usage information, including pages accessed and dates and times of access

Bravo London does not store payment card information.

We may collect information when you:

• Visit our website
• Complete an enquiry or contact form
• Book a design visit
• Request a quote
• Place an order
• Contact us by phone, email or in person
• Subscribe to newsletters or marketing communications
• Apply for a role or attend an interview

Bravo London may use personal information to:

• Respond to enquiries
• Process orders
• Prepare specifications and quotations
• Carry out contracts entered into with customers
• Arrange design visits, surveys, deliveries and installations
• Request feedback and reviews
• Notify customers about changes to services or products
• Send requested communications
• Send marketing communications where permitted
• Process job applications and recruitment-related enquiries
• Comply with legal obligations
• Improve the website, products and services

Bravo London regularly reviews retention periods for personal information.

We only keep personal information for as long as necessary for the relevant activity, contract, legal obligation or legitimate business purpose.

Bravo London does not sell or rent personal information to third parties.

Bravo London does not share personal information with third parties for their own marketing purposes.

We may share information with trusted third-party service providers, agents, subcontractors and associated organisations where necessary to provide services, complete contracts, process orders, send communications or support business operations.

Only the personal information necessary to deliver the relevant service will be shared. Service providers are required to keep information secure and must not use it for their own direct marketing.

Information may also be disclosed where required by law, court order, fraud prevention, crime prevention, business sale, restructuring, or where necessary to protect rights, property, safety, customers or supporters.

You can choose whether you wish to receive marketing communications from Bravo London.

If you no longer wish to receive direct marketing communications, you can opt out by emailing privacy@bravolondon.co.uk.

You can change your marketing preferences at any time by contacting Bravo London.

It is important that personal information is accurate and up to date.

You can request updates or corrections by contacting Bravo London at:

• Email: privacy@bravolondon.co.uk
• Address: Bravo London Limited, Unit 5, The Chase Centre, 8 Chase Road, Park Royal, London, NW10 6QD
• Telephone: 020 8965 5680

You have the right to request a copy of the personal information Bravo London holds about you, subject to applicable data protection laws.

Bravo London takes steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Non-sensitive information transmitted online, such as email addresses, is transmitted over the internet and cannot be guaranteed to be 100% secure. You transmit information at your own risk.

Once Bravo London receives personal information, reasonable efforts are made to keep it secure.

Bravo London websites use cookies to improve user experience and understand how visitors use the websites.

Cookies are small files downloaded to your device and may help improve website functionality and performance.

You can disable cookies in your browser settings, but doing so may affect parts of the website's functionality.

Some third-party features or advertising may use cookies over which Bravo London has no control.

The website may contain links to third-party websites.

Bravo London is not responsible for the privacy policies or practices of those websites. You should read the privacy policies of any third-party websites you visit.

For questions about this Privacy Policy or Bravo London's privacy practices, you can contact us:

• Email: privacy@bravolondon.co.uk
• Alternative email: data@bravolondon.co.uk
• Address: Bravo London Limited, Unit 5, The Chase Centre, 8 Chase Road, Park Royal, London, NW10 6QD
• Telephone: 020 8965 5680