Terms & Conditions

1. 1.1

   In these Terms and Conditions, "Bravo London", "we", "us" and "our" means Bravo London Limited, whose registered/company details are set out on the quotation, invoice or order documentation.

2. 1.2

   "Customer", "you" and "your" means the person or persons entering into the contract with Bravo London.

3. 1.3

   "Goods" means the bespoke, made-to-measure, fitted, freestanding or custom furniture, parts, panels, accessories, hardware, lighting, glass, mirrors and other items supplied or manufactured by Bravo London under the contract.

4. 1.4

   "Services" means any design, survey, measurement, technical review, drawing, planning, delivery, installation, remedial, aftercare or related services provided by Bravo London.

5. 1.5

   "Order Value" means the total price payable for the Goods and Services as stated in the quotation, invoice, order confirmation or any agreed written variation.

6. 1.6

   "Agreement" means the full contract between you and Bravo London, including the quotation, invoice, order confirmation, these Terms and Conditions, the specification, technical drawings, design documents, approved materials and finishes, any agreed variations and any applicable guarantee or aftercare terms.

7. 1.7

   "Initial Project Payment" means the first payment due when placing the order. Unless otherwise agreed in writing, this will be 50% of the Order Value.

8. 1.8

   "Balance Payment" means the remaining balance of the Order Value after deducting payments already made.

9. 1.9

   "Project-Specific Work" means work carried out specifically for your order, including but not limited to administration, order processing, design, final measurement, survey, technical review, drawings, CAD work, planning, procurement, ordering or allocation of materials, supplier commitments, production preparation, manufacturing, scheduling, delivery preparation and installation planning.

1. 2.1

   A contract is formed when you accept the quotation and pay the Initial Project Payment.

2. 2.2

   The Agreement contains the entire agreement between you and Bravo London. You should ensure that all requirements, specifications, dimensions, finishes, colours, layouts, accessories and special requests are confirmed in writing before the order proceeds.

3. 2.3

   Any changes to the Agreement must be agreed in writing by Bravo London. Bravo London is not bound by verbal amendments unless confirmed in writing by an authorised representative.

1. 3.1

   You acknowledge and agree that the Goods are bespoke, made-to-measure and/or made to your specification. They are designed and produced specifically for your property, measurements, selected finishes and approved design.

2. 3.2

   Because the Goods are bespoke and made to your specification, they may not be capable of resale to another customer without loss, modification or waste.

3. 3.3

   You are responsible for checking that the quotation, drawings, specification, layout, finishes, colours, measurements and accessories are correct before approving the order.

4. 3.4

   Once you approve the specification or instruct us to proceed, Bravo London may begin Project-Specific Work and may order, allocate, cut, prepare or manufacture materials for your order.

1. 4.1

   Any drawings, visuals, technical plans, renders or design illustrations are provided to assist understanding of the proposed design. They form part of the Agreement once approved.

2. 4.2

   The Customer must carefully review all drawings, layouts, dimensions, finishes, colours, accessories and specifications before approval.

3. 4.3

   Unless otherwise agreed in writing, Bravo London will provide one final drawing or final specification. Any further amendments requested by the Customer may be charged separately and may delay the project.

4. 4.4

   Once the Customer has approved the final drawings or specification, any later changes are at Bravo London's discretion and may be subject to additional charges, material costs, administration costs, design fees, supplier charges, manufacturing charges and delay.

1. 5.1

   Bravo London may arrange a visit, survey or final measurement to check the proposed installation area and take measurements.

2. 5.2

   Bravo London's representative is not a structural surveyor, building surveyor, electrician, plumber, engineer or asbestos specialist unless expressly stated in writing. The visit does not include intrusive testing, opening-up works or professional structural assessment.

3. 5.3

   The Customer must inform Bravo London before placing the order of any known or suspected issue that may affect delivery or installation, including damp, rot, infestation, uneven floors or walls, unsafe electrics, asbestos, structural movement, hidden pipework, fragile surfaces, access restrictions, parking restrictions or building management rules.

4. 5.4

   If, following survey or installation preparation, it becomes apparent that the project requires additional work, amended specification, different materials or additional costs, Bravo London will notify the Customer and provide details of any required variation where reasonably possible.

5. 5.5

   If a necessary variation cannot be agreed, Bravo London may suspend or terminate the Agreement. Any refund will be subject to deduction for reasonable costs, losses, materials and Services already provided or committed up to the date of termination, unless the issue arose solely from Bravo London's serious breach.

1. 6.1

   The Order Value is stated in the quotation, invoice or order confirmation.

2. 6.2

   Unless otherwise agreed in writing, payment is structured as follows: 50% of the Order Value is payable as the Initial Project Payment when placing the order, and 50% of the Order Value is payable as the Balance Payment before delivery and/or installation.

3. 6.3

   The Initial Project Payment is not merely a reservation fee. It is a project payment applied towards Project-Specific Work, including administration, design, survey, final measurement, technical review, drawings, material ordering or allocation, production preparation, manufacturing scheduling and other order-specific commitments.

4. 6.4

   The Balance Payment is due no later than 7–10 days before the scheduled delivery and/or installation date, unless Bravo London has agreed alternative payment terms in writing.

5. 6.5

   Delivery and installation will not proceed unless cleared Balance Payment has been received.

6. 6.6

   If the Customer fails to make payment by the due date, Bravo London may suspend delivery, installation, manufacturing, procurement, scheduling or any further Services until payment is received.

7. 6.7

   Any delay caused by late payment may result in rescheduling charges, storage charges, administration charges, additional transport costs, supplier charges, labour reallocation costs and/or other reasonable costs incurred by Bravo London.

8. 6.8

   Time for payment is an essential condition of the Agreement.

1. 7.1

   By paying the Initial Project Payment, approving the specification, requesting final measurements or instructing Bravo London to proceed, the Customer expressly authorises Bravo London to begin Project-Specific Work.

2. 7.2

   The Customer understands that once Project-Specific Work has started, Bravo London may incur costs and commitments specifically for the Customer's order.

3. 7.3

   The Customer understands that if they later cancel or refuse to proceed, Bravo London may deduct from any sums paid the reasonable costs, losses, materials, Services and commitments incurred up to the date of cancellation.

1. 8.1

   The Customer acknowledges that the Goods are made to the Customer's specification and/or are clearly personalised.

2. 8.2

   As the Goods are bespoke and made to the Customer's specification, the usual statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to the supply of those bespoke Goods.

3. 8.3

   Bravo London may, at its discretion, permit cancellation before Project-Specific Work has started. Any such cancellation must be confirmed clearly in writing.

4. 8.4

   Once Project-Specific Work has started, cancellation will be subject to these Terms and Conditions, including Bravo London's right to deduct reasonable costs, losses, Services, materials and commitments already incurred.

5. 8.5

   Nothing in these Terms and Conditions affects the Customer's statutory rights in relation to Goods that are faulty, not as described or Services not performed with reasonable care and skill.

1. 9.1

   If the Customer wishes to cancel, the Customer must give Bravo London clear written notice of cancellation by email or letter.

2. 9.2

   A request to change payment terms, postpone payment, delay installation, withhold the Balance Payment or renegotiate the order will not be treated as cancellation unless the Customer clearly states that they are cancelling the Agreement.

3. 9.3

   If cancellation is accepted or treated as taking effect, Bravo London will prepare a cancellation account setting out, where applicable, the reasonable costs, losses, Services, materials and commitments incurred up to the date of cancellation.

4. 9.4

   Bravo London may deduct such sums from the Initial Project Payment or any other sums paid by the Customer.

5. 9.5

   The costs and losses that may be deducted include, without limitation, administration, sales processing, design time, technical review, site survey, final measurement, drawings, CAD work, planning, procurement time, supplier deposits, supplier cancellation charges, materials ordered or allocated, materials cut or prepared, production preparation, manufacturing labour, workshop costs, subcontractor commitments, transport preparation, storage, scheduling losses, wasted labour allocation, overhead contribution and loss of profit where legally recoverable.

6. 9.6

   If the costs and losses incurred are less than the sums paid by the Customer, Bravo London will refund the balance after deduction.

7. 9.7

   If the costs and losses incurred exceed the sums already paid by the Customer, Bravo London reserves the right to recover the shortfall from the Customer.

8. 9.8

   Bravo London will not retain more than is reasonable in the circumstances and will rely on records, supplier invoices, internal time records, drawings, material orders, production records and other evidence where required.

1. 10.1

   The amount retained following cancellation will depend on the stage reached and the costs and commitments already incurred.

2. 10.2

   Before any Project-Specific Work has started, Bravo London may deduct reasonable administration and payment processing costs only, unless otherwise agreed.

3. 10.3

   After design, survey, final measurement, technical review or drawings have started, Bravo London may deduct administration costs, design costs, survey costs, measurement costs, technical review costs, drawing costs and related overheads.

4. 10.4

   After materials have been ordered, allocated, reserved, cut, prepared or committed to the Customer's project, Bravo London may deduct the costs listed above together with material costs, supplier charges, procurement costs and any related losses.

5. 10.5

   After manufacturing or production preparation has started, Bravo London may deduct the costs listed above together with production labour, workshop costs, machinery time, manufacturing preparation costs and any other project-specific costs or losses.

6. 10.6

   Once the Goods have been manufactured or substantially manufactured, Bravo London may retain up to the full Initial Project Payment and may recover any additional reasonable losses or costs not covered by the sums already paid.

7. 10.7

   If delivery or installation has been scheduled and is cancelled or delayed by the Customer, Bravo London may also charge reasonable rescheduling, labour allocation, transport, storage and administration costs.

1. 11.1

   The Customer may not unilaterally change the agreed payment terms.

2. 11.2

   The Customer may not withhold the Balance Payment until after installation unless Bravo London has agreed this in writing before the order was placed.

3. 11.3

   The Customer's right to expect Goods and Services in accordance with the Agreement does not remove the Customer's obligation to pay the Balance Payment before delivery and/or installation where the Agreement requires pre-installation payment.

4. 11.4

   Bravo London remains responsible for supplying Goods that conform to the Agreement and performing Services with reasonable care and skill. Any genuine snagging items will be dealt with in accordance with these Terms and Conditions and the Customer's statutory rights.

1. 12.1

   Bravo London will use reasonable efforts to meet any proposed delivery or installation date.

2. 12.2

   Any date given is an estimate unless expressly confirmed in writing as a guaranteed date.

3. 12.3

   Bravo London is not liable for delay caused by events outside its reasonable control, including supplier delays, transport issues, illness, access problems, building restrictions, customer delay, late payment, unsafe site conditions, material shortages or force majeure events.

4. 12.4

   If delay occurs, Bravo London will contact the Customer and arrange a new date where reasonably possible.

5. 12.5

   If the Customer delays, postpones or prevents delivery or installation, Bravo London may charge reasonable costs arising from the delay, including storage, rebooking, labour, transport and administration costs.

1. 13.1

   The Customer must provide safe, reasonable and timely access to the property for delivery, installation, survey, measurement, remedial works and aftercare visits.

2. 13.2

   The Customer must ensure that the installation area is clear, safe, dry, accessible and ready for the agreed works.

3. 13.3

   The Customer must provide access to electricity and any other reasonable services required for installation at no cost to Bravo London.

4. 13.4

   The Customer must ensure that parking, loading, building access, lift access, concierge permissions, permits and any building management requirements are arranged before delivery or installation.

5. 13.5

   If Bravo London is unable to proceed because of lack of access, unsafe conditions, unprepared rooms, parking restrictions, missing permissions or other Customer-controlled issues, Bravo London may charge reasonable abortive visit, delay, storage, labour and rescheduling costs.

1. 14.1

   The Customer is responsible for ensuring that the property is structurally suitable for the Goods and installation.

2. 14.2

   Bravo London assumes that walls, floors, ceilings, services, electrics and surrounding structures are suitable unless the Customer tells Bravo London otherwise.

3. 14.3

   Bravo London is not responsible for hidden defects, structural defects, damp, rot, asbestos, unsafe wiring, hidden pipework, unstable surfaces or similar matters that could not reasonably be identified without intrusive investigation.

4. 14.4

   If structural or technical issues make installation impractical, unsafe or impossible, Bravo London may suspend or terminate the Agreement. Any refund will be subject to deduction for reasonable costs, losses, materials and Services already incurred.

1. 15.1

   Samples, images, renders, brochures and photographs are for general guidance only.

2. 15.2

   Colours, textures, grain, sheen and finish may vary due to manufacturing tolerances, batch variation, natural material variation, lighting conditions and screen settings.

3. 15.3

   Natural wood, veneers, panels and other materials may fade, darken, lighten or change appearance over time due to natural processes, sunlight, humidity, cleaning products or use.

4. 15.4

   Bravo London is not responsible for natural variation, natural fading, batch variation or changes caused by domestic lighting conditions unless the Goods fail to conform to the agreed specification.

1. 16.1

   Bravo London may make minor technical or practical modifications to the Goods or installation method where reasonably necessary.

2. 16.2

   Any such modification will not materially affect the overall design, quality, appearance or function of the Goods.

1. 17.1

   Risk in the Goods passes to the Customer on delivery to the property or site.

2. 17.2

   Ownership of the Goods remains with Bravo London until the Order Value and all other sums due under the Agreement have been paid in full.

3. 17.3

   Until ownership passes, the Customer must keep the Goods in good condition, properly protected and free from damage, misuse or interference.

4. 17.4

   The Customer may not sell, transfer, alter, remove, damage or dispose of the Goods before ownership has passed.

1. 18.1

   Bravo London will install the Goods with reasonable care and skill and in accordance with the agreed specification.

2. 18.2

   The Customer acknowledges that bespoke fitted furniture installation may require minor follow-up adjustments, snagging or remedial visits.

3. 18.3

   Minor snagging, adjustment or remedial work does not entitle the Customer to withhold the pre-installation Balance Payment or any other payment properly due under the Agreement.

4. 18.4

   Once the installation has been completed, the Customer must inspect the Goods and notify Bravo London in writing of any concerns within 5 days.

5. 18.5

   Bravo London will assess genuine snagging items and arrange remedial works where appropriate.

6. 18.6

   Snagging does not include changes of mind, additional design requests, damage caused by the Customer, natural material variation, decoration issues, building movement, misuse, wear and tear, or matters outside the agreed specification.

1. 19.1

   The Customer acknowledges that fitted furniture installation may cause minor disturbance to walls, floors, ceilings, skirting, paintwork, wallpaper, decoration or surrounding surfaces.

2. 19.2

   Unless expressly included in the quotation, redecoration, painting, plastering, flooring repair and making good are the Customer's responsibility.

3. 19.3

   Bravo London remains responsible for damage caused by its negligence that goes beyond what is reasonably associated with normal fitted furniture installation.

4. 19.4

   Installation may produce surplus material, packaging, offcuts or waste. Unless expressly agreed in writing, disposal of such waste is the Customer's responsibility.

1. 20.1

   Lighting, electrical accessories, glass and mirrors may be subject to specific manufacturer warranties, tolerances and exclusions.

2. 20.2

   Electrical and lighting items may require suitable existing electrical supply or a qualified electrician, depending on the project.

3. 20.3

   Unless expressly included in the quotation, electrical works, certification and connection to mains supply are not included.

4. 20.4

   Glass, mirrors and reflective surfaces may show minor visual variation under certain lighting conditions. Surface defects are assessed under normal domestic lighting and normal viewing distance.

1. 21.1

   Bravo London provides a 10-year manufacturer's guarantee on eligible fitted furniture components, subject to these Terms and Conditions.

2. 21.2

   The guarantee begins only once installation is complete and the Order Value has been paid in full.

3. 21.3

   The guarantee is personal to the Customer and is not transferable.

4. 21.4

   The guarantee does not affect the Customer's statutory rights.

5. 21.5

   The guarantee does not cover wear and tear, accidental damage, misuse, neglect, failure to follow care instructions, unauthorised alterations, movement in the property structure, settlement, damage caused by third parties, electrical items, lighting, bulbs, mirrors, glass, consumables, redecoration, flooring damage, door and drawer adjustments after the initial period, caulking replacement after the initial period, or any item expressly excluded in the guarantee documentation.

1. 22.1

   Bravo London may offer aftercare services after completion.

2. 22.2

   Aftercare services may be chargeable, including visits for adjustments, replacement of consumables, caulking, minor repairs, replacement of small items or works outside the guarantee.

3. 22.3

   The current aftercare charge will be confirmed at the time of booking.

1. 23.1

   Nothing in these Terms and Conditions affects the Customer's statutory rights.

2. 23.2

   Bravo London is under a legal duty to supply Goods that conform to the Agreement and to perform Services with reasonable care and skill.

3. 23.3

   If the Goods are faulty, not as described or the Services are not performed with reasonable care and skill, the Customer may have rights under consumer law.

4. 23.4

   These Terms and Conditions do not exclude or restrict liability where it would be unlawful to do so.

1. 24.1

   Bravo London is responsible for foreseeable loss or damage caused by its breach of the Agreement or negligence.

2. 24.2

   Bravo London is not responsible for loss or damage that is not foreseeable.

3. 24.3

   Bravo London is not responsible for business losses, loss of profit, loss of income, loss of opportunity or business interruption where the Goods are supplied for domestic/private use.

4. 24.4

   Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, defective products, breach of statutory title obligations or any liability that cannot legally be excluded.

1. 25.1

   If the Customer fails to pay on time, refuses access, prevents installation, delays the project, fails to approve necessary documents, fails to prepare the site, attempts to vary payment terms unilaterally or otherwise prevents Bravo London from performing the Agreement, Bravo London may suspend performance.

2. 25.2

   Bravo London may charge the Customer for reasonable costs arising from Customer default.

3. 25.3

   If the Customer's default continues, Bravo London may terminate the Agreement and recover reasonable costs, losses, materials, Services, overheads and loss of profit where legally recoverable.

1. 26.1

   If Goods are ready for delivery or installation but cannot be delivered or installed because of Customer delay, late payment, lack of access, postponement or other Customer-controlled reason, Bravo London may place the Goods into storage.

2. 26.2

   The Customer will be responsible for reasonable storage, handling, insurance, transport, administration and rescheduling costs.

3. 26.3

   Storage of Goods does not transfer ownership to the Customer unless the Order Value has been paid in full.

1. 27.1

   Bravo London is not liable for failure or delay caused by events outside its reasonable control, including severe weather, fire, flood, strikes, supplier failure, material shortages, transport disruption, illness, epidemic, government restrictions, war, civil unrest, utility failure or any event beyond reasonable control.

2. 27.2

   Bravo London will contact the Customer as soon as reasonably possible and will take reasonable steps to minimise delay.

1. 28.1

   If the Customer has a complaint, they should notify Bravo London in writing as soon as possible, giving full details and photographs where relevant.

2. 28.2

   Bravo London will review the complaint and may arrange an inspection where appropriate.

3. 28.3

   The Customer must give Bravo London a reasonable opportunity to inspect and remedy any alleged issue before instructing third parties or incurring costs.

4. 28.4

   The Customer must not interfere with, alter, remove or repair the Goods without Bravo London's written agreement where they expect Bravo London to assess or remedy the issue.

1. 29.1

   Bravo London will process Customer personal data in accordance with applicable data protection laws.

2. 29.2

   Personal data may be used for quotation, order processing, project management, delivery, installation, payment, aftercare, guarantee, legal compliance and customer service.

3. 29.3

   Further details may be set out in Bravo London's Privacy Policy.

1. 30.1

   No person other than Bravo London and the Customer has the right to enforce the Agreement unless expressly stated in writing.

1. 31.1

   These Terms and Conditions are governed by the laws of England and Wales.

2. 31.2

   The courts of England and Wales will have jurisdiction, unless the Customer is legally entitled to bring proceedings elsewhere under applicable consumer law.

By signing the quotation, approving the specification, paying the Initial Project Payment or instructing Bravo London to proceed, the Customer confirms that:

1. •

   They understand the Goods are bespoke and made to their specification.

2. •

   They understand that the usual statutory cancellation right does not apply to bespoke Goods made to the Customer's specification.

3. •

   They authorise Bravo London to begin Project-Specific Work.

4. •

   They understand that if they cancel after Project-Specific Work has started, Bravo London may deduct reasonable costs, losses, materials, Services and commitments from any sums paid.

5. •

   They understand that the Balance Payment is due before delivery and/or installation.

6. •

   They understand that delivery and/or installation will not proceed until cleared Balance Payment has been received.

7. •

   They understand that minor snagging or adjustment does not entitle them to withhold payment properly due under the Agreement.

8. •

   They confirm that they have read and understood these Terms and Conditions.